Terms of service

  1. Cancellation period: Our terms now state that consumers may cancel within 14 days of receiving their goods, and have a further 14 days from notifying us to return them.
  2. Exclusions: We have removed the exclusions for unsealed, opened and worn items, pre-orders, gift cards and sale items. Our terms now explain that consumers may be liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  3. Refunds: Consumers who cancel are reimbursed all payments, including standard delivery, using the original means of payment unless they expressly agree otherwise.