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We follow a made-to-order model. Made-to-order fashion means that clothes are made only when they are ordered. It is a more ethical and sustainable approach because there is no overproduction and reduces the risk of excess stock. This means your order may take a little longer than usual.
Pre-Orders
Please note, pre-order pieces are non-refundable. While we always aim to ensure that every Aoife McNamara piece is perfect, we understand that fit may not suit. We will do our best to accommodate any issues with exchanges or credit notes for pre-order items, but please keep in mind that they are non-refundable.
Unfortunately, we don’t yet offer customised tailoring for customers who purchase our garments.
All of our garments are manufactured in Ireland. We are working towards making everything in-house at Aoife’s Cottage, Adare.
It is important to be mindful of how you care for your garment to ensure its longevity. Generally, we recommend hand washing or dry cleaning where possible. Check the product descriptions for specific information and advice regarding each material.
This depends on the garment. Limited edition pieces will not be restocked but all other products are. You can input your email address to get notified when the product you like is back in stock.
Delivery times vary by garment. Aoife Mc Namara follows a pre-order model for all new collection pieces.
Pre-order is a slower, more sustainable approach to production, as only the amount of pieces purchased will be produced. This means that your delivery can take a little longer to arrive. It generally takes 2-4 weeks to make your garment, this can vary depending on the garment. Please allow additional time when you order, for this. But, trust us, it’s worth the wait!
It is then shipped with An Post and tracked. Once shipped, delivery within Ireland takes 2-3 working days. The UK takes 3-5 working days, and the rest of the world takes 7-10 working days. UK takes 3-5 working days, and the rest of the world takes 7-10 working days.
These timings can be subject to delays and if you do have any questions relating to your delivery please reach out to our team!
Aoife Mc Namara offers tracked national delivery for €5 for all orders up to €500. We offer free shipping on all orders over €500.
International delivery is calculated at checkout. Please note that international shipments may be subject to customs fees. This is not covered by the shipping cost.
We happily accept your returns if made within 30 days of you receiving your item. We do not offer refunds but offer exchange or a credit note, provided goods are in their original condition.
We accept returns of sale pieces up to 7 days after items have been shipped. We do not offer refunds of sale items, but offer exchange or a credit note, provided goods are in their original condition.
Event tickets, including our Cottage sessions are non-refundable as places are extremely limited in our Adare Cottage. In such circumstances, event tickets can be switched to future dates.
If goods are faulty or damaged on arrival, we are so sorry and will offer a full refund, exchange or credit note as well as refunding the cost of shipping.
Pre-Orders
Please note, pre-order pieces are non-refundable. While we always aim to ensure that every Aoife McNamara piece is perfect, we understand that fit may not suit. We will do our best to accommodate any issues with exchanges or credit notes for pre-order items, but please keep in mind that they are non-refundable.
In order to return an item, please print off and fill out our return form here, state whether you would like a exchange or credit note, and send the item to the address on the form;
Aoife’s Cottage, Blackabbey, Adare, Co. Limerick V94R85P.
Please allow approximately 1-2 weeks for your exchange to be processed.
In order to minimise unnecessary waste, we encourage you to download and print the form from the link provided here.
Unfortunately, we do not take responsibility or cover the cost of returns. We do not want to encourage unnecessary consumption due to the negative impact this has on the environment.
Free exchange is available. Please reach out to sales@aoifemcnamara.com before sending a piece back to us so that we can co-ordinate returns with our team in the Cottage!
